1. General
1.1 These Terms & Conditions apply to all services provided by PureGlow Nails and Beauty Salon (“the Salon”).
1.2 By booking an appointment or using our services, clients agree to be bound by these Terms & Conditions.
1.3 The Salon reserves the right to update or amend these Terms at any time without prior notice.
2. Appointments & Bookings
2.1 All appointments must be booked in advance, either online, by phone, or in person at the Salon.
2.2 A deposit may be required for certain services or high-demand appointment times. Deposits are non-refundable but may be transferable in line with our cancellation policy.
2.3 Clients are requested to arrive on time for their appointments. Late arrivals of more than 10 minutes may result in a reduced treatment time or rescheduling.
3. Cancellations & No-Shows
3.1 A minimum of 24 hours’ notice is required for cancellations or rescheduling.
3.2 Cancellations made with less than 24 hours’ notice may result in loss of deposit or a cancellation fee of up to 50% of the service value.
3.3 Failure to attend without notice (“no-show”) may result in a full service charge and refusal of future bookings until paid.
4. Payments
4.1 Payments are due at the time of service.
4.2 The Salon accepts cash, debit/credit cards, and approved digital payments.
4.3 All prices are inclusive of VAT (where applicable) and are subject to change without notice.
5. Offers & Promotions
5.1 All offers and promotions are subject to availability and cannot be combined with any other discounts, packages, or vouchers.
5.2 The New Client Offer – 15% Off First Visit applies to first-time clients only and is valid for one appointment per client.
5.3 Proof of identity may be required to redeem offers.
5.4 The Salon reserves the right to amend or withdraw promotions at any time.
6. Gift Vouchers
6.1 Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.
6.2 Vouchers are non-refundable, non-transferable, and must be presented at the time of payment.
6.3 Lost or stolen vouchers cannot be replaced.
7. Health & Safety
7.1 Clients must inform the Salon of any medical conditions, allergies, or injuries prior to treatment.
7.2 The Salon will not be liable for any reaction or injury where information has not been disclosed.
7.3 Children under 16 must be accompanied by a parent or guardian unless otherwise agreed.
8. Liability
8.1 The Salon will not be liable for loss or damage to personal belongings while on the premises.
8.2 The Salon will not be liable for any indirect, consequential, or incidental damages arising out of services provided.
8.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.
9. Complaints & Feedback
9.1 Client satisfaction is a priority. Any concerns should be raised with the Salon Manager immediately during or after the appointment.
9.2 Complaints made after 48 hours of treatment may not be considered.
10. Governing Law
10.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Privacy policy
This privacy policy sets out how PureGlow Nails and Beauty Salon (“PureGlow”, “we”, “our”, or “us”) uses and protects any information that you provide when using our website, booking platforms, or social media channels.
We are committed to treating your personal information responsibly and ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.
PureGlow may update this policy from time to time by revising this page. It is your responsibility to check this page regularly to ensure you are aware of any changes. It is also your responsibility to keep your user profile information accurate and up to date.
