Frequently asked questions

CONTACT US

1. How can I book an appointment?

You can book online, by phone, or directly at our salon reception.

2. Do I need to pay a deposit?

Some treatments or peak-time slots may require a small deposit, which is deducted from your final bill.

3. Can I walk in without a booking?

Walk-ins are welcome, but we recommend booking in advance to guarantee your preferred time and therapist.

4. How far in advance should I book?

For popular treatments or weekends, we suggest booking at least 1–2 weeks in advance.

5. What if I need to cancel or reschedule?

Please give us at least 24 hours’ notice. Late cancellations may incur a fee, and no-shows may be charged in full.

6. What happens if I arrive late?

If you arrive more than 10 minutes late, your treatment may be shortened or rescheduled to avoid delaying other clients.

7. Can I book multiple treatments in one visit?

Absolutely! Many clients combine nail and beauty treatments in a single appointment—just let us know when booking.

8. Do you send booking reminders?

Yes, we send confirmation and reminder messages by text or email to help you remember your appointment.

9. Can I book for a group or special occasion?

Yes! We’d love to help you celebrate. Please contact us in advance for group bookings or event packages.

10. Do you offer online booking?

Yes, our online booking system is quick and easy—available 24/7 for your convenience.

1. What should I do if I’m running late?

Please call us as soon as possible. We’ll do our best to accommodate you, but your treatment time may be reduced to avoid delays for the next client.

2. How late can I be before my appointment is cancelled?

If you are more than 10–15 minutes late, we may need to reschedule your appointment. In some cases, a cancellation fee may apply.

3. What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to offer your slot to another client.

4. What happens if I cancel late?

Cancellations made with less than 24 hours’ notice may result in loss of deposit or a fee of up to 50% of the service cost.

5. What if I don’t show up for my appointment?

No-shows may be charged the full cost of the missed service, and future bookings may require pre-payment.

6. Can I reschedule my appointment instead of cancelling?

Yes, absolutely! If you contact us at least 24 hours before your appointment, we’ll happily move your booking to another suitable time.

7. What if I have an emergency and can’t attend?

We understand emergencies happen. Please contact us as soon as you can, and we’ll do our best to work with you.

1. Can I bring food into the salon?

For hygiene and comfort reasons, food is not permitted to be consumed inside the salon.

2. Can I bring my own drinks?

You’re welcome to bring bottled water, but we kindly ask that other drinks are not consumed in the salon.

3. Do you provide drinks during my appointment?

Yes! We offer a complimentary selection of non-alcoholic drinks, including tea, coffee, water, and soft drinks.

4. Can I have an alcoholic drink during my treatment?

No, we do not serve or allow alcohol in the salon. We aim to maintain a calm, professional, and relaxing environment for all clients.

5. Do you have refreshments for group bookings or special occasions?

Yes! For parties or pamper packages, we can arrange extra refreshments. Please ask when booking.

1. Do you welcome clients with disabilities?

Yes, absolutely! PureGlow is an inclusive salon, and we warmly welcome clients with disabilities. Please let us know in advance so we can make your visit as comfortable as possible.

2. Is your salon wheelchair accessible?

Our team will do everything we can to assist clients who use wheelchairs or mobility aids. If you have specific accessibility needs, please contact us before your appointment so we can prepare accordingly.

3. I have a medical condition—can I still book treatments?

Yes, but please let us know about any medical conditions, allergies, or skin sensitivities when booking. This helps us recommend the safest and most suitable treatments for you.

4. What if I’m unsure whether a treatment is safe for me?

We encourage you to consult your doctor before booking if you have any concerns. Our therapists are happy to adjust treatments where possible for your comfort and safety.

5. Can I bring a carer or companion with me?

Yes, of course. Carers and companions are always welcome to accompany you during your visit.

1. Ages 8–16

  • Parental/Guardian Consent: A signed consent form is required for every client aged 8–16 before any treatment begins. Forms will be provided at the salon.

  • Supervision: A parent or guardian must remain present during treatments for children aged 12 and under.

  • Available Treatments:

    • Ages 8–13: We only offer our Colour Refresh (a light buff & shape with polish).

    • Ages 14–16: Additional treatments such as polish, gels, or extensions may be available.

  • Non-Compliance: Any bookings that do not follow this policy will be cancelled and are non-refundable.

2. Under 8s

  • Treatments: We do not provide treatments for children under 8 years old.

  • Accompanying Adults: Children under 8 may accompany a parent or guardian to their appointment but must be supervised at all times.

  • Health & Safety: As the salon is a working environment, unsupervised children may pose safety risks. We reserve the right to stop a client’s treatment if a child is disruptive or poses a hazard.

  • Non-Compliance: Any bookings that do not follow this policy will be cancelled and are non-refundable.

1. What is your Flawless Finish Guarantee?

We want every client to leave happy. If you’re not fully satisfied with the finish of your treatment, please let us know before leaving the salon and we’ll happily make adjustments.

2. What if I notice an issue after I leave the salon?

If you experience any problems (e.g., chips, smudges, or treatment concerns) within 48 hours of your appointment, contact us right away. We’ll invite you back to correct it free of charge.

3. Does the guarantee apply to all treatments?

Yes, our Flawless Finish Guarantee applies to all nail and beauty treatments. Some services may require aftercare to maintain results, which our team will explain at your appointment.

4. What if I don’t follow the aftercare advice?

To keep your results looking perfect, it’s important to follow our aftercare tips. Issues caused by lack of aftercare may not be covered under the guarantee.

5. Can I get a refund if I’m not happy with the results?

Our policy is to correct or redo the treatment where possible rather than offer refunds. Client satisfaction is our priority, and we’ll always do our best to ensure you leave feeling flawless.

1. Do you sell gift vouchers and gift cards?

Yes! Our vouchers and gift cards make the perfect treat for any occasion and can be purchased in-salon or online.

2. Are vouchers and gift cards transferable?

No, they are non-transferable and can only be used by the person named on the voucher or gift card.

3. Do gift vouchers have an expiry date?

Yes, all vouchers and gift cards have a clearly marked expiry date. Please check this carefully before booking, as expired vouchers cannot be extended or redeemed.

4. Can I get a refund on a voucher or gift card?

No, vouchers and gift cards are non-refundable and cannot be exchanged for cash.

5. Can I use a voucher with other offers or discounts?

Unless stated otherwise, vouchers and gift cards cannot be used in conjunction with promotions, discounts, or special offers.

6. How do I redeem my voucher or gift card?

Simply present your voucher or gift card at reception when paying for your treatment.

1. Are you currently hiring?

Yes! We are always on the lookout for talented nail technicians and beauty specialists to join our growing team.

2. How can I apply for a job at PureGlow?

Please visit our Careers page for current openings and application details: Career Opportunities.

3. Do you accept CVs even if there are no current vacancies?

Yes, we welcome speculative applications from passionate professionals. We’ll keep your details on file and contact you if a suitable position becomes available.

4. What qualities do you look for in a team member?

We value creativity, professionalism, strong customer service skills, and a passion for nails and beauty.

5. Do you offer training or career development?

Yes, PureGlow is committed to supporting our team with ongoing training, development, and opportunities to grow within the salon.

6. Can I work part-time or freelance?

We offer flexible opportunities depending on the role. Please check the job listing or contact us via the Careers page for more details.

Terms & Condition

1. General

1.1 These Terms & Conditions apply to all services provided by PureGlow Nails and Beauty Salon (“the Salon”).
1.2 By booking an appointment or using our services, clients agree to be bound by these Terms & Conditions.
1.3 The Salon reserves the right to update or amend these Terms at any time without prior notice.

2. Appointments & Bookings

2.1 All appointments must be booked in advance, either online, by phone, or in person at the Salon.
2.2 A deposit may be required for certain services or high-demand appointment times. Deposits are non-refundable but may be transferable in line with our cancellation policy.
2.3 Clients are requested to arrive on time for their appointments. Late arrivals of more than 10 minutes may result in a reduced treatment time or rescheduling.

3. Cancellations & No-Shows

3.1 A minimum of 24 hours’ notice is required for cancellations or rescheduling.
3.2 Cancellations made with less than 24 hours’ notice may result in loss of deposit or a cancellation fee of up to 50% of the service value.
3.3 Failure to attend without notice (“no-show”) may result in a full service charge and refusal of future bookings until paid.

4. Payments

4.1 Payments are due at the time of service.
4.2 The Salon accepts cash, debit/credit cards, and approved digital payments.
4.3 All prices are inclusive of VAT (where applicable) and are subject to change without notice.

5. Offers & Promotions

5.1 All offers and promotions are subject to availability and cannot be combined with any other discounts, packages, or vouchers.
5.2 The New Client Offer – 15% Off First Visit applies to first-time clients only and is valid for one appointment per client.
5.3 Proof of identity may be required to redeem offers.
5.4 The Salon reserves the right to amend or withdraw promotions at any time.

6. Gift Vouchers

6.1 Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.
6.2 Vouchers are non-refundable, non-transferable, and must be presented at the time of payment.
6.3 Lost or stolen vouchers cannot be replaced.

7. Health & Safety

7.1 Clients must inform the Salon of any medical conditions, allergies, or injuries prior to treatment.
7.2 The Salon will not be liable for any reaction or injury where information has not been disclosed.
7.3 Children under 16 must be accompanied by a parent or guardian unless otherwise agreed.

8. Liability

8.1 The Salon will not be liable for loss or damage to personal belongings while on the premises.
8.2 The Salon will not be liable for any indirect, consequential, or incidental damages arising out of services provided.
8.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.

9. Complaints & Feedback

9.1 Client satisfaction is a priority. Any concerns should be raised with the Salon Manager immediately during or after the appointment.
9.2 Complaints made after 48 hours of treatment may not be considered.

10. Governing Law

10.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

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Privacy policy

This privacy policy sets out how PureGlow Nails and Beauty Salon (“PureGlow”, “we”, “our”, or “us”) uses and protects any information that you provide when using our website, booking platforms, or social media channels.

We are committed to treating your personal information responsibly and ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

PureGlow may update this policy from time to time by revising this page. It is your responsibility to check this page regularly to ensure you are aware of any changes. It is also your responsibility to keep your user profile information accurate and up to date.

1. What We Collect

We may collect the following information through registration, bookings, or updates provided directly by you, through third parties, or via your profile:

  • Your name

  • Your date of birth

  • Contact details such as email address, postal address, and telephone number

  • Payment details (processed securely via third-party providers – PureGlow does not store card details)

  • Information relevant to surveys, feedback, and offers

  • Additional information you provide to us directly through our website, booking system, or in person at the salon

  • Publicly available information relevant to our services

2. What We Do With the Information We Gather

We require this information to understand your needs and provide you with the best possible experience. In particular, we may use it:

  • To manage and enhance our services for you

  • To provide news, information, and updates about existing or new products and services

  • To personalise and customise your salon experience

  • To verify your identity where required

  • For our own internal record keeping

We may disclose information to public authorities if requested or required by law.

We may also send you promotional emails about new products, special offers, or other updates using the email address provided. These communications will always come directly from PureGlow. We will never share your details with third parties for marketing purposes. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

3. Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have in place suitable physical, electronic, and managerial procedures to safeguard the information we collect online.

4. How We Use Cookies

A cookie is a small file placed on your device that helps us analyse web traffic and enhance your browsing experience. Cookies allow our website to tailor operations to your needs, likes, and preferences.

  • We use traffic log cookies to identify which pages are being used and to improve our website.

  • Cookies do not give us access to your device or personal information other than what you choose to share.

  • You can accept or decline cookies in your browser settings. Please note that declining cookies may limit some website functionality.

5. Links to Other Websites

Our website or social media channels may contain links to other websites of interest. Please note that once you leave our site, we have no control over external websites. PureGlow is not responsible for the protection and privacy of any information you provide while visiting such sites. Always review the privacy policy of any external website you visit.

6. Controlling Your Personal Information

  • We will not sell, distribute, or lease your personal information to third parties unless required by law.

  • Payment details may be transferred securely to third-party payment processors.

  • If you believe any information we hold about you is incorrect or incomplete, please update your details via your account or contact us directly.

  • You may request to restrict or remove your personal information from our system at any time by emailing us at support@pureglow.info.

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OUR CARE, YOUR GLOW

“At PureGlow Nails & Beauty, our philosophy is simple: Our Care, Your Glow. Every treatment is designed with your comfort and confidence in mind, blending expert technique with a personal touch. We believe that when you feel cared for, your natural beauty shines brightest.”

@THE PUREGLOW

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